Refund Policy

Short version: every account starts with a 14-day free trial, no card required. You only pay if you decide Korbee is worth it after that. If something goes wrong on our side, we refund. If you simply changed your mind, you can cancel any time and keep access until the end of the period you've already paid.

1. The 14-day free trial

Sign up with email, Google, or Apple. You get full access to every feature included in the Pro plan for 14 days. We never ask for a payment method during the trial. We'll email you a heads-up before the trial ends.

If you decide not to continue, do nothing, your account is downgraded automatically when the trial ends and you can come back and reactivate later.

2. Cancel any time

You can cancel your subscription at any moment from /billing. Cancellation takes effect at the end of the current billing period, and you keep full access until then. No "are you sure?" friction, no forms to fill out.

3. Standard refund rule

Subscriptions are billed in advance for the full billing period (monthly or annual). Once a period has started, that period is non-refundable on a pro-rata basis. We do not refund partial months or partial years that have already started, except in the situations listed below.

4. When we refund

• Billing error, you were charged twice, charged after cancellation, or charged the wrong plan. Email billing@korbee.app within 60 days and we will refund the difference.
• Annual renewal you didn't intend, if you forgot to cancel your annual plan and noticed within 14 days of the renewal charge, write to us. We refund the renewal in full as long as you haven't actively used the workspace during those 14 days.
• Persistent service failure, if Korbee is unavailable or critically broken (data loss, contracts can't be sent, calendar can't load) for an extended period and our team can't fix it for you within a reasonable window, you can request a pro-rated refund for the affected period.
• EU consumer right of withdrawal, if you are an EU consumer and the law grants you a 14-day cooling-off period on a paid subscription you've just started, you can exercise that right. Note that under EU law, if you actively used the paid features during the cooling-off window, the right may be partially or wholly forfeit.

5. When we don't refund

• You forgot to cancel a monthly subscription. (We send reminders; and you can cancel any time in two clicks.)
• You changed your mind months into an annual plan. (You keep access until the end of the year.)
• You used the service heavily and then asked to "undo" the period.
• The cause of your cancellation is a third-party integration we do not control (Google policy change, Stripe outage, Apple review).
• Accounts terminated for breach of the Terms of Service.

6. How to request a refund

1. Email billing@korbee.app from the address on the account.
2. Include the invoice number (you'll find it in the Stripe billing portal) and a one-line reason.
3. We respond within 3 business days. Approved refunds go back to the original payment method via Stripe and typically arrive in 5–10 business days.

7. Chargebacks

If you have a question about a charge, please email us first — we'll almost always resolve it faster than a chargeback. Filing a chargeback without contacting us may result in account suspension until the dispute is closed.

8. Plan changes

Upgrading mid-period is pro-rated automatically by Stripe (you only pay the difference for the time remaining). Downgrading mid- period takes effect at the next renewal, you don't lose features or get a partial credit.

9. Taxes & VAT

Prices on the Billing page are exclusive of VAT unless stated otherwise. VAT is added at checkout based on your billing address. VAT amounts are part of the refund where the law requires it.

10. Changes to this policy

We may update this Refund Policy. Material changes will be announced 30 days before they apply, and they will not retroactively affect a refund right you already had.

11. Contact

Billing questions: billing@korbee.app
Anything else: /contact